Privacy

SIA "Vet Pro" Privacy Policy

The Privacy Policy contains information on how www.petshop.lv processes, stores, and collects personal data of the store's customers.
The policy applies to all types of personal data processing carried out by www.petshop.lv unless otherwise specified in this policy or in the regulatory acts of the Republic of Latvia.

SIA "Vet Pro," Reg. No. 40103273875, legal address: Paula Lejiņa iela 7-68, Riga, LV-1029, hereinafter referred to as www.petshop.lv, is a registered online store in Latvia that collects, stores, and processes customer personal data according to the General Data Protection Regulation (GDPR) of the European Union No. 2016/679.

Processing of Personal Data.

www.petshop.lv processes personal data in accordance with the GDPR and the requirements of Latvian regulatory acts, regardless of the customer's location.

By using the www.petshop.lv website, it is assumed that you are aware that when using the website, SIA "Vet Pro" or any third party acting on behalf of www.petshop.lv may collect and store data that allows tracking and recording:

The total number of website visits;
The number of visitors to each specific website;
Domain names of internet service providers of www.petshop.lv visitors;
IP addresses;
Other data used for system administration and to monitor the use of www.petshop.lv website and organize its operation.

By using the website, it is assumed that you are aware that when providing your contact information (phone number, email address) on the www.petshop.lv website, it may be used to contact you.

Purposes and Legal Bases of Personal Data Processing.

SIA "Vet Pro" processes personal data for the following purposes:

Preparation, conclusion, and sending of services, distance contracts, and invoices;
Ensuring effective company management processes;
Business planning and analytics;
Sending newsletters.

SIA "Vet Pro" processes personal data based on the following legal bases:

Processing is necessary to fulfill a legal obligation applicable to the data controller;
Processing is necessary for the legitimate interests pursued by www.petshop.lv or a third party, except where the interests or fundamental rights and freedoms of the data subject requiring personal data protection override those interests, particularly if the data subject is a child;
Processing is necessary to fulfill an obligation applicable to www.petshop.lv;
Processing is necessary for the execution of a contract, including a distance contract, where the contracting party is the data subject, or for taking pre-contractual measures at the data subject's request;
The data subject has given consent to the processing of personal data for one or more specific purposes.

Retention Period of Personal Data

SIA "Vet Pro" retains personal data in accordance with defined purposes of personal data processing and regulatory requirements, as long as at least one of the following criteria exists:

Until SIA "Vet Pro" can pursue its legitimate interests in accordance with external regulatory acts;
As long as SIA "Vet Pro" has a legal obligation to retain data in accordance with regulatory acts;
As long as the data subject's consent for the relevant personal data processing is valid, unless there is another legitimate basis for data processing.

Recipients of Personal Data

In certain cases defined by law, www.petshop.lv may disclose information to third parties. Similarly, www.petshop.lv may use external services to ensure the effective performance of its functions.

SIA "Vet Pro" may transfer the collected and stored data for informational and statistical purposes to other companies.

DATA THAT WOULD ALLOW THE IDENTIFICATION OF A PERSON IS NOT DISCLOSED OR TRANSFERRED TO THIRD PARTIES IN THIS PROCESS, EXCEPT FOR ORDERS MADE WITH THE PAYMENT METHOD "INSTALLMENT," IN WHICH CASE THE TRANSFER OF PERSONAL DATA TO THIRD PARTIES IS BASED ON THE CONSENT OF THE DATA SUBJECT FOR THE DISCLOSURE OF SUCH INFORMATION.

Personal data is not transferred to third countries.

Rights of the Data Subject

To obtain information about personal data processed by www.petshop.lv or to request the deletion, restriction of processing, or correction of personal data, a request must be submitted. Applications are accepted at www.petshop.lv office, Latgales iela 108, Rīga, LV-1003, presenting a personal identification document or authorization.

To withdraw consent for the processing of personal data or delete your profile, a request must be sent to the email address: info@petshop.lv. The application must be sent only from the same email to which the user profile is registered, or it will not be accepted.

Cookies

What is a Cookie?

A cookie is a small text file sent to your computer or mobile device during the visit to a website and stored by the website on your computer or mobile device when you open the site. Each subsequent visit, cookies are sent back to the original home page or to another page that recognizes this cookie. Cookies act as the memory of a specific website, allowing the site to remember your computer on subsequent visits, including remembering your settings or improving user convenience. For more information on cookies and how to manage or delete them, visit www.aboutcookies.org.

Google Analytics

The www.petshop.lv online store uses cookies created by "Google Inc" for the "Google Analytics" program. The purpose of using "Google Analytics" cookies is to improve the quality of content on the www.petshop.lv online store and adapt the content to user needs. More information about the terms of providing the Google Analytics service can be found on the website http://www.google.com/analytics/terms/us.html.

If you do not want www.petshop.lv to obtain information about your activities on the www.petshop.lv online store, you must activate the Google Analytics Opt-out Browser Add-on (https://support.google.com/analytics/answer/181881). This add-on communicates with Google Analytics JavaScript (ga.js) to indicate that data about the respective website visit should not be sent to Google Analytics.

How to Disable Cookies?

You can control and delete cookies at your discretion. Read more here: www.aboutcookies.org. You can delete all cookies on your computer, and most browsers can be set to block the placement of cookies. However, in this case, you will need to manually adjust settings each time you visit the website, and there is a possibility that some services and features will not work.

www.petshop.lv uses cookies for the following purposes:

Session management and user authentication;
Ensuring the functionality of the website;
Obtaining statistics on website visitor traffic – the number of visitors, time spent on the site;
Improving the efficiency of the site.

The legal basis for processing personal data within cookies is SIA "Vet Pro's" legitimate interest.

www.petshop.lv does not use cookies for user behavior tracking, and SIA "Vet Pro" informs about the use of cookies without requiring your consent for cookie placement in accordance with legal requirements.

SIA "Vet Pro" website may contain third-party cookies, especially Google Analytics. The Google Analytics tool is provided by Google Inc. (a U.S. company) with access to the statistics data collected by this tool.

If you believe that your rights to the protection of personal data have been violated, you can file a complaint with the data protection authority.

SIA "Vet Pro" reserves the right to make changes at any time, which will be published on the www.petshop.lv website.