Terms and conditions

According to Article 10 of the Law of the Republic of Latvia "On Protection of Consumer Rights", the agreement between us is considered as a Distance Agreement.

All prices for goods are indicated including VAT 21%. The price shown does not include shipping costs. The indicated prices are valid only when ordering goods online.

Product may differ from picture shown.

If the product is not available in our warehouse or in the warehouse of our supplier, PetShop.lv reserves the right to refuse to fulfill part or all of the order, undertakes to notify the buyer, and return the advance payment for the undelivered products.


For goods and delivery, you can pay using:

• Online payment with a bank card - secure payment is provided by Swedbank AS (every-pay.com). This payment method is available for courier delivery or to parcel machines in Latvia, Lithuania, and Estonia, as well as for in-store pickup.

• Direct payment via internet banking - secure payment is provided by Montonio Finance UAB (montonio.com). This payment method is available for courier delivery or to parcel machines in Latvia, Lithuania, and Estonia, as well as for in-store pickup.

• Card payment upon receiving the goods - You will receive a document confirming the purchase and payment receipt. This payment method is available for courier delivery or to parcel machines in Latvia, Lithuania, and Estonia, as well as for in-store pickup. A service fee of €0.99 may be charged when paying to the courier or at the parcel machine.

• Cash - only for courier delivery or in our store at Maskavas street 108, Riga. Payment is made upon receiving the goods. You will receive a document confirming the purchase and payment receipt. A service fee of €0.99 may be charged when paying in cash to the courier.

• Bank transfer - You will receive an emailed invoice. The goods will be delivered after the full amount of the invoice is received in our bank account. This payment method is available for courier delivery or to parcel machines in Latvia, Lithuania, and Estonia, as well as for in-store pickup.


When ordering goods, we suggest choosing one of the ways to receive the goods:

Pick up at "Pet Elite" store in Riga, Maskavas street 108 (opening hours: 10:00-19:00 on weekdays, 10:00-15:00 on Saturdays).

Delivery via courier service - the courier will deliver the ordered goods to the specified address on business days. Shipping charges may apply depending on order size.

Delivery to the parcel machine - the goods will be delivered to the parcel machine you specified. Shipping charges may apply depending on order size.


The ordered goods can be picked up only after receiving information from PetShop.lv that the order has been prepared.


Products in our online store are covered by a manufacturer's warranty.


If you change your mind and decide to refuse the purchased goods, then the Law of the Republic of Latvia "On Protection of Consumer Rights" and the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 207 "On Distance Contract" provide that the buyer has the right to terminate the contract within 14 calendar days and return goods purchased in the online store back to the seller. Also, the law "On Protection of Consumer Rights" in Article 12, Part 6 determines that the consumer is responsible for the safety and quality of the goods during the period of validity of the right to return the goods under the terms of the Distance Agreement. We advise you to keep the original packaging of the product. PetShop.lv reserves the right to refuse to return the product or withhold a compensation fee if the product is damaged, incomplete or has lost its original condition, as well as if the original packaging of the product is opened in case of pet food. In order to arrange the return of the goods, please fill out the return form on the atgriesana.omniva.lv platform. More information in the "Returns" section. Also, you can  fill out and send us the Cancellation Form or just write us an e-mail.


Claims regarding the quality of the purchased goods will be considered in compliance with the provisions of the Law "On the Protection of Consumer Rights" and in accordance with the requirements of the regulatory Rules of the Cabinet of Ministers of the Republic of Latvia No. 631 "The procedure for filing and considering consumer claims for goods and services that do not meet the terms of the contract."


We inform you that no regulatory act provides for the return of medications to the pharmacy. We recommend consulting with a doctor or pharmacist before purchasing medications and carefully reading the instructions for use of the medication.

SIA "Vet Pro"
Registration number : 40103273875
VAT number: LV40103273875
Legal address : Paula Lejiņa street 7-68, Rīga, Latvia, LV-1029, Latvia

Last changes 14.12.2023

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